Help — ispTVplayer

ispTVplayer is the official video player for isptv.sk subscribers on Samsung Smart TV (Tizen 5.5 and newer, 2019+ models). The app lets you watch live TV channels, catch-up archive, video on demand (VOD), and a full Electronic Program Guide. The app does not include any pre-loaded content — an active subscription is required.

You can find the app in the Samsung Apps store directly on your TV:

1. Turn on your TV and press Home on the remote.
2. Navigate to Apps.
3. Tap the search icon and type ispTVplayer.
4. Select the app and click Install.
5. Once installed, launch with Open.

After launching the app, you have two sign-in options:

• Activation code — enter the 6-digit code you received when purchasing your subscription.
• QR sign-in — scan the on-screen QR code with your phone and complete sign-in via the web portal.

You can request or recover an activation code at lic.isptv.sk.

1. Check that your TV has a stable internet connection (10 Mbps minimum for HD).
2. Restart the TV by unplugging it from the power outlet for 30 seconds.
3. Open Apps → ispTVplayer, hold Enter and select Reinstall.
4. If the issue persists, contact support at support@isptv.sk.

Check that your code or login credentials are still active. You can verify your subscription at lic.isptv.sk. After three failed attempts, the account is temporarily locked for 1 hour for security reasons.

• Check your connection speed (10+ Mbps recommended).
• If you use Wi-Fi, try a wired connection or move the router closer.
• In Settings → Playback quality, lower the resolution.
• Restart your router and TV.

The channel and EPG lineup is determined by your subscription. If a specific channel is missing, it may not be part of your package. Contact support via lic.isptv.sk for upgrade options.

On the sign-in screen or in Settings → Language, choose from the list (Slovak, English, Czech, German, and more).

Open the side menu (left arrow on the remote) → Account → Sign out. The app will return to the welcome screen after sign-out.